Privacy Policy

Welcome to the GoldSpine Learning website (goldspinelearning.com), provided by GoldSpine Learning Private Limited ("GoldSpine Learning," "Company," "We," "Us," or "Our"). We are committed to protecting Your privacy and the security of Your personal information.

Purpose

This Privacy Policy ("Policy") explains how We collect, use, store, and disclose information when You visit or make a purchase on Our website (the "Platform"). By accessing or using the Platform, You consent to the practices described in this Policy.

About Us

The Company is engaged in the business of publishing and selling educational books, eBooks, flashcards, reference sheets, and learning kits through Our e-commerce platform, along with related services such as author publishing partnerships and institutional/corporate bulk orders.

By using the Platform and providing Your information, You expressly agree to be bound by this Policy and Our Terms of Use. You also agree to be governed by the applicable laws of India relating to data protection and privacy, including the Digital Personal Data Protection Act, 2023. If You do not agree, please refrain from using the Platform.

1. Information We Collect

We collect information You provide directly, and information collected automatically as You use the Platform.

1.1 Information You Provide Directly

• Name
• Email address
• Shipping and billing address
• Payment information (processed securely through third-party payment gateways — We do not store Your full card or UPI details on Our own servers)
• Order history and preferences
• Information You submit through forms on the Platform, such as the Partner With Us, Author, Careers, or Contact Us forms — which may include your organization name, area of expertise, portfolio links, or message content

1.2 Information Collected Automatically

• Log and device information: IP address, browser type, device type, and operating system
• Usage information: pages visited, time spent on pages, products viewed, items added to cart, and click behaviour, collected via tools such as Google Analytics and Shopify's built-in analytics
• Cookies and similar technologies: used to remember Your cart, login session, and preferences (see "Use of Cookies" below)

We do not knowingly collect information from children under the age of 18 without appropriate parental or guardian consent.

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 Fulfilling Orders & Services

• Processing and delivering Your orders (physical books, kits, or digital products)
• Sending order confirmations, shipping updates, and delivery notifications
• Processing Cash on Delivery (COD) and online payment transactions
• Responding to customer support queries, returns, and refund requests

2.2 Improving Our Platform

• Analysing website traffic, product performance, and User behaviour to improve site design, navigation, and product offerings
• Understanding which products and categories are most relevant to Our audience

2.3 Communication & Marketing

• Sending transactional emails (order updates, shipping notifications)
• With Your consent, sending promotional emails or content about new products, offers, and content
• You may opt out of marketing communications at any time using the unsubscribe link in any promotional message, or by contacting us directly

2.4 Partnerships, Authors & Careers
If You submit a form for partnership, authorship, or career opportunities, We use the information provided to evaluate and respond to Your submission, and may retain it to follow up on future opportunities

2.5 Legal & Regulatory Compliance

• Preventing fraud and abuse of the Platform (e.g., repeated COD refusals, fraudulent orders)
• Complying with applicable tax, consumer protection, and other legal obligations
• Enforcing Our Terms of Use and protecting Our legal rights

3. Use of Cookies

Our Platform uses cookies and similar technologies to:

• Keep items in Your cart as You browse
• Remember Your login session
• Understand site traffic and improve performance via analytics tools

You may configure Your browser to refuse cookies; however, some features of the Platform (such as cart and checkout) may not function properly without them. Continued use of the Platform indicates Your consent to the use of cookies as described here. Please refer to Our separate Cookie Policy for further detail.

4. Sharing of Information

We do not sell Your personal information. We may share Your information with:

• Payment gateway providers (e.g., Razorpay, PayU, or similar) to process transactions securely
• Courier and logistics partners to fulfil delivery of physical orders
• Service providers who assist Us with website hosting, analytics, email communication, and customer support
• Government or regulatory authorities, where required by applicable law or a valid legal request

All third parties with whom We share information are required to handle it in accordance with applicable data protection laws.

5. Data Storage & Security

• Your information is stored on secure servers, including those provided by Our e-commerce platform (Shopify) and associated service providers.
• We implement reasonable technical and organizational measures — including encryption during transmission and restricted access — to protect Your information from unauthorized access, alteration, disclosure, or destruction.
• While We take reasonable steps to secure Your data, no method of transmission over the internet is 100% secure, and We cannot guarantee absolute security.
• In the event of a data breach affecting Your personal information, We will notify You via email or another reasonable method within a reasonable timeframe, as required by applicable law.

6. Data Retention

We retain Your personal information for as long as necessary to fulfil the purposes outlined in this Policy, including order history for accounting and legal compliance, and to resolve any disputes. Where information is no longer required for these purposes, We take reasonable steps to delete or anonymize it.

7. Your Rights & Choices

Subject to applicable law, You may at any time:

• Request access to the personal information We hold about You
• Request correction of inaccurate or incomplete information
• Request deletion of Your account and associated personal information (subject to information We are legally required to retain, such as transaction records)
• Withdraw consent for marketing communications
• Raise a grievance regarding how Your information is processed

To exercise any of these rights, contact Us using the details in the "Contact Us / Grievance Redressal" section below. We will respond within a reasonable timeframe as required under applicable law.

Please note that withdrawing consent does not affect the lawfulness of any processing already carried out, and may limit Our ability to provide certain Services to You (for example, We may not be able to process an order without a shipping address).

8. Third-Party Links

The Platform may contain links to third-party websites (such as Instagram, payment gateways, or courier tracking pages). These third parties have their own privacy policies, and We are not responsible for their content or practices. We encourage You to review the privacy policy of any third-party site You visit.

9. Children's Privacy

The Platform is intended for use by individuals aged 18 and above, or by minors under the supervision of a parent or legal guardian for educational purchases. We do not knowingly collect personal information directly from children without appropriate consent.

10. Changes to this Privacy Policy

We may update this Policy from time to time to reflect changes in Our practices, technology, or applicable law. Any changes will be posted on this page with an updated "Last Updated" date. We encourage You to review this Policy periodically. Continued use of the Platform after changes are posted constitutes Your acceptance of the revised Policy.

11. Governing Law & Dispute Resolution

• This Policy is governed by the laws of India.
• In the event of any dispute relating to this Policy, the Parties shall first attempt to resolve the matter through good-faith negotiation.
• If unresolved within 15 days, the dispute shall be referred to arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed jointly by both Parties. The seat and venue of arbitration shall be Raebareli, Uttar Pradesh, India, and the language of proceedings shall be English or Hindi.
• Subject to the above, the courts at Raebareli, Uttar Pradesh shall have exclusive jurisdiction.

12. Intellectual Property

All content on the Platform, including book content, flashcard designs, branding, and website design, is the property of GoldSpine Learning and is protected under applicable Indian and international intellectual property laws. Nothing in this Policy grants You any rights to Our intellectual property.

13. Contact Us / Grievance Redressal

If You have any questions about this Policy, or wish to exercise any of Your rights regarding Your personal information, please contact Our Grievance Officer:

GoldSpine Learning Private Limited
Ratapur, Raebareli, Uttar Pradesh, India
Email: hello@goldspinelearning.com

Last updated: July 24, 2026