Return & Refund Policy

Last Updated: July 24, 2026

This Return & Refund Policy ("Policy") explains the process for returns, replacements, cancellations, and refunds for products purchased through goldspinelearning.com ("Platform," "We," "Us," or "Our"). By placing an order on the Platform, You acknowledge that You have read, understood, and agreed to this Policy.

1. Product Categories & Return Eligibility

Physical Products (Books, Flashcards, Reference Sheets & Learning Kits)

Returns, exchanges, or refunds are not accepted for:

• Change of mind.

• Incorrect product selection by the Customer.

• General dissatisfaction after purchase.

Replacement is available only in the following circumstances:

• Manufacturing or printing defects (including missing pages, misprints, or damaged binding).

• Products damaged during transit.

• Delivery of an incorrect product.

To request a replacement, You must:

• Submit Your request within 7 days of delivery.

• Provide Your Order Number.

• Attach clear photographs or a short video showing the defect or damage.

Digital Products (eBooks)

Digital products are generally non-refundable once they have been downloaded or accessed.

A refund may be considered within 24 hours of purchase only if:

• The file is corrupted or inaccessible.

• An incorrect digital product has been delivered.

Refund requests made after this period, or after successful access to the product without technical issues, will be processed solely at the discretion of GoldSpine Learning.

Cash on Delivery (COD) Orders

Refused Cash on Delivery (COD) orders are treated as cancelled orders and not as returns. Repeated refusal of COD deliveries may result in restriction or removal of the Cash on Delivery payment option for future purchases.

2. How to Request a Return, Replacement, or Refund

To initiate a request, email hello@goldspinelearning.com with Your order details.

Please include:

• Order Number, Invoice Number, or Transaction ID.

• A brief description of the issue.

• Clear photographs or a short video showing the defect or damage (for physical products).

• Screenshots or complete details of the technical issue (for digital products).

Requests submitted through social media or unofficial communication channels may not be processed. Please contact Us only through the official email address provided above.

3. Processing Timeline

Digital Products (eBooks)

After receiving Your request:

• Requests are generally reviewed within 1–3 Business Days.

• Approval or rejection is usually communicated within 3 Business Days.

• Approved refunds are typically processed within 3–7 Business Days, depending on Your bank or payment service provider.

Physical Product Replacements

• Replacement requests are generally evaluated within 2–4 Business Days after receiving all required information.

• Once the issue has been verified, the replacement product will generally be dispatched within 7–15 Business Days, subject to Your location and courier availability.

4. Refund Method

• Approved refunds for prepaid orders will be credited to the original payment method used during checkout.

• Eligible Cash on Delivery (COD) refunds will be processed through Bank Transfer or UPI using the account details provided by You.

• The time required for the refunded amount to appear in Your account depends on Your bank or payment service provider.

• Payment gateway charges, banking charges, and courier charges (where applicable) are non-refundable unless otherwise required under applicable law.

5. Order Cancellations

• Orders may be cancelled before dispatch by contacting hello@goldspinelearning.com and providing Your Order Number.

• Once an order has been dispatched, it cannot be cancelled.

• Thereafter, any replacement or refund request will be considered only in accordance with this Policy.

6. Limitation of Refunds

GoldSpine Learning reserves the right to reject any return, replacement, or refund request if:

• The request is submitted outside the applicable time period.

• Sufficient supporting evidence is not provided.

• The product has been intentionally damaged, altered, or misused.

• The request does not satisfy the conditions specified in this Policy.

7. Changes to this Policy

We may update this Return & Refund Policy from time to time to reflect changes in Our products, services, business practices, or applicable laws.

Any revisions will be published on this page together with the updated Last Updated date. Continued use of the Platform after such changes constitutes Your acceptance of the revised Policy.

8. Your Acceptance

By placing an order through goldspinelearning.com, You acknowledge that You have read, understood, and agreed to this Return & Refund Policy.

9. Contact Us

If You have any questions regarding returns, replacements, cancellations, or refunds, please contact: